The Quality Books

At The Quality Books, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

1. Returns Eligibility

You may request a return if:

  • The book is damaged, defective, or incorrectly delivered.
  • The item is unused and in its original condition.
  • The return request is made within 7 days of delivery.

Items must be returned in original packaging with invoice or proof of purchase.

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged books (not caused by delivery).
  • Digital products or eBooks (if applicable).
  • Clearance or discounted items (unless damaged).

3. Damaged or Wrong Item

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.
  • Share clear pictures of the product and packaging.
  • Our team will arrange replacement or refund after verification.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you.
  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued via the original payment method (Bank Transfer, EasyPaisa, JazzCash, etc.).

Shipping charges are non-refundable unless the error was from our side.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged during delivery.
  • The wrong product was sent by us.

6. Contact Us

For return or refund requests, please contact:

Email: support@thequalitybooks.com